Return/Refund Policy

Here’s a professional, legal-style Return & Refund Policy page you can directly use for the website:

Return & Refund Policy

Last Updated: 18/04/26

Welcome to Sikkim Matrimony. This Return and Refund Policy outlines the terms and conditions governing payments, cancellations, and refunds for services offered through our platform.

By using our website and purchasing any of our services, you agree to the terms set forth below.

1. Nature of Services

Sikkim Matrimony provides online matrimonial services that are digital and intangible in nature. Upon successful payment, users gain access to premium features, profile visibility, and matchmaking services.

Due to the nature of these services, all purchases are treated as final and non-reversible.

2. No Refund Policy

All payments made towards:

  • Membership plans

  • Profile upgrades

  • Featured listings

  • Any other paid services

are strictly non-refundable and non-transferable under any circumstances, including but not limited to:

  • عدم finding a suitable match

  • Discontinuation of service by the user

  • Deletion of profile

  • Change of personal preferences

3. Cancellation Policy

Users may choose to discontinue or cancel their membership at any time. However:

  • Cancellation will not entitle the user to any refund

  • Services will continue until the end of the purchased subscription period

4. Exceptional Cases (Refund Eligibility)

Refunds may only be considered in the following exceptional situations:

  • Duplicate payment made due to a technical error

  • Unauthorized transaction (subject to verification)

  • Payment failure where amount is deducted but service not activated

In such cases:

  • The user must notify us within 3 days of the transaction

  • Refunds, if approved, will be processed within 7–10 business days

5. Technical Issues

Sikkim Matrimony is not liable for:

  • Internet connectivity issues

  • Device incompatibility

  • Third-party payment gateway failures

No refunds will be issued for disruptions caused by such external factors.

6. Modification of Policy

We reserve the right to update, modify, or change this Refund Policy at any time without prior notice. Users are advised to review this page periodically.

7. Contact Us

For any queries regarding payments or refunds, please contact us:

Phone:  +91 70014 96459

8. Acceptance of Policy

By making a payment on our platform, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.


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